Residents and Patients

Coronavirus (COVID-19) poses a serious threat to older adults (especially 80 years old and older) and those with underlying health conditions. This is why the federal government and many state governments are restricting visitors to nursing homes and assisted living communities. We understand this is a difficult and stressful time. Those who work in long term care facilities are focused on your safety and well being.

Here’s how you can continue to stay in touch with your loved ones, and how you can help:
1. Ask the facility about other ways you can communicate with your loved ones, whether by phone, video or social media.
2. Follow everyday preventive actions such as:
Washing your hands or using alcohol-based hand sanitizers
Covering your cough and sneezes
3. Ask other individuals (including staff) to avoid touching you with handshakes, hugs or kisses. Ask them to wash their hands. Do not be shy! It’s okay to remind people.
4. If you begin to experience a sore throat, coughing, sneezing or a fever, tell a staff member immediately.

Families and Friends

Coronavirus (COVID-19) poses a serious threat to older adults (especially 80 years old and older) and those with underlying health conditions. This is why the federal government and many state governments are restricting visitors to nursing homes and assisted living communities. Exceptions may be made on a case-by-case basis for end-of-life visits. We understand this is difficult, but the safety and well being of your loved one is our top priority.

Here’s how you can continue to stay in touch with them, and how you can help:
1. Communicate with your loved ones through alternative ways for the time being, whether by phone, video, social media, or other methods. Ask the facility about ways they can help with this.
2. Make sure your loved one’s facility has your emergency contact information. The facility may need to communicate with you about any developments regarding your loved one or about the facility as a whole.
3. If you must come to the facility, such as a loved one is near end-of-life, coordinate with the staff ahead of time.
They may ask you some questions before or when your arrive. This is to make sure you do not pose as a potential risk to residents and staff.
If you are asked to not enter the building, please understand this is for the safety of your loved one and everyone else in the building. Nursing homes and assisted living communities are following direction from the government to prevent the spread of this virus.
If you are permitted in, please wash your hands or use alcohol-based hand sanitizer immediately upon entering and throughout your visit. Avoid touching your loved ones or other individuals in the building. Again, we know this is difficult, but the virus is very contagious and social distancing is important at this time.